Emotional Intelligence May Cause Job Burnout l Tumblr

Emotional Intelligence May Cause Job Burnout l Tumblr

An employee’s job performance is dependent upon many things, includingemotional intelligence (EI). “It has been established that the emotions an employee experiences in their organization affect his/her psychological and physical health, and also that employee’s attitude towards duties, the organization, and work-related accomplishments,” said Tae Won Moon of the Department of Business Administration at Hongik University in Seoul, South Korea, and lead author of a recent study examining EI on the job. Burnout, also termed emotional exhaustion, is a key factor in determining how emotional intelligence affects job performance. “In our study we used the words emotional exhaustion and burnout interchangeably. Burnout includes three distinct states:  emotional exhaustion, depersonalization, and diminished personal accomplishment,” said Won Moon. “Among these three states, emotional exhaustion is at the core of burnout.” When an employee is forced to exhibit emotions to customers that are insincere, such as smiling to a customer when having a bad day, causes emotional dissonance. “Researchers have suggested that sustained emotional dissonance reduces an individual’s self-identity or even promotes a strong contrary (pseudo) identity and this leads to feelings of stress, frustration, or burnout/emotional exhaustion,” said Won Moon. High levels of EI are linked to increased coping skills, on and off the job. Therefore, Won Moon theorized that low levels of EI would lead to emotional exhaustion or burnout.